HealthAdminBench: Evaluating Computer-Use Agents on Healthcare Administration Tasks
Suhana Bedi, Ryan Welch, Ethan Steinberg, Michael Wornow, Taeil Matthew Kim, Haroun Ahmed, Peter Sterling, Bravim Purohit, Qurat Akram, Angelic Acosta, Esther Nubla, Pritika Sharma, Michael A. Pfeffer, Sanmi Koyejo, Nigam H. Shah
Recommendation Score
Research context
Topics
AI Agents
Paper type
Benchmark
Best for
Useful for both
arXiv categories
Why It Matters
HealthAdminBench gives computer-use agents a rare end-to-end GUI benchmark in a real workflow domain and shows that strong subtask scores still collapse into poor task completion.
Abstract
Healthcare administration accounts for over $1 trillion in annual spending, making it a promising target for LLM-based computer-use agents (CUAs). While clinical applications of LLMs have received significant attention, no benchmark exists for evaluating CUAs on end-to-end administrative workflows. To address this gap, we introduce HealthAdminBench, a benchmark comprising four realistic GUI environments: an EHR, two payer portals, and a fax system, and 135 expert-defined tasks spanning three administrative task types: Prior Authorization, Appeals and Denials Management, and Durable Medical Equipment (DME) Order Processing. Each task is decomposed into fine-grained, verifiable subtasks, yielding 1,698 evaluation points. We evaluate seven agent configurations under multiple prompting and observation settings and find that, despite strong subtask performance, end-to-end reliability remains low: the best-performing agent (Claude Opus 4.6 CUA) achieves only 36.3 percent task success, while GPT-5.4 CUA attains the highest subtask success rate (82.8 percent). These results reveal a substantial gap between current agent capabilities and the demands of real-world administrative workflows. HealthAdminBench provides a rigorous foundation for evaluating progress toward safe and reliable automation of healthcare administrative workflows.